FAQs
Orders & Shipping
Do you offer Click & Collect?
Yes! You can pick up your order for free from any of our three stores (Maylands, Subiaco, or Mount Hawthorn). Just select 'Pick Up' at checkout and wait for our confirmation email before heading in.
Do you ship interstate?
Yes, we ship Australia-wide via [Courier Name/AusPost]. Delivery times vary depending on your location.
Can I leave special delivery instructions?
You can leave instructions at checkout. However, due to liquor licensing laws, packages containing alcohol cannot be left unattended if there is a risk of minors accessing it.
FAQs
Returns, Breakages & Faults
What happens if a bottle breaks in transit?
We pack our wines securely, but accidents occasionally happen. If your wine arrives damaged, please take a photo of the box and the broken bottle and email us at ahoy@commune.wine within 48 hours. We’ll arrange a replacement or refund immediately.
I think my wine is corked or faulty. What do I do?
Cork taint and wine faults happen to the best of us! If you suspect a wine is corked or faulty, put the cork back in (leave the wine inside) and contact us. We’ll arrange a replacement or refund. Note: We cannot accept returns for wines that have simply been opened and you didn't enjoy the taste.
Can I change my mind?
We accept returns on unopened, undamaged bottles in a saleable condition within [14/30] days of purchase. Return shipping is at the buyer's expense.