Policies
Refund Policy
Effective Date: 22/07/26
At Commune Wine Stone, we are committed to providing high-quality products. If you are not satisfied with your purchase, please review our refund policy below.
Returns and Refunds
We accept returns for defective or damaged products. Contact us within 2 days of receiving your order to initiate a return. Products must be unused and in their original packaging. Refunds are processed upon inspection and approval of the returned items.
Non-Refundable Items
Due to health and safety regulations, we cannot accept returns on opened alcoholic beverages unless faulty. Gift cards and promotional items are non-refundable.
Refund Processing
Approved refunds will be issued to the original payment method within 5 business days. Customers are responsible for return shipping costs unless the return is due to our error.
Contact Us
For any refund inquiries, please reach out to ahoy@commune.wine.